From Walk-ins to Clicks: How We Helped our client to Increase Online Orders by 60%
Client Background
The Client is a beloved multi-cuisine restaurant nestled in the heart of the city. Known for its warm ambiance and flavorful dishes, it had built a loyal customer base over the years. But as dining habits shifted and more customers began ordering online, The Client realized they were missing out on a huge opportunity.
They came to us with a simple but powerful goal: "We want to make it easier for our customers to order from us—without losing the personal touch."
ChallengesDespite their popularity, The Client’s operations were mostly offline:
- No online ordering system meant missed orders during busy hours.
- Reservations were handled manually, often leading to double bookings or delays.
- Their menu updates and promotions weren’t reaching customers effectively.
- They had little visibility on Google or social media, making it hard for new customers to discover them.
They needed a digital solution—but one that felt as warm and inviting as their restaurant.
A Digital Experience That Felt Like Home!
We worked closely with the Client team to understand their brand, their customers, and their workflow. Then we built a custom digital solution that included:
A Beautiful, Responsive Website- Designed to reflect their brand’s personality.
- SEO-optimized to improve visibility on search engines.
- Integrated menu with real-time updates.
- Online reservation system with automated confirmations.
- Simple ordering process with dish images and descriptions.
- Push notifications for offers, events, and loyalty rewards.
- Secure in-app payments with multiple gateways.
- Real-time order tracking and analytics.
- Easy menu and promotion management.
- Customer feedback system to gather insights and improve service.
Within just 2 months of launching their new digital platforms
- 📈 Online orders increased by 60%.
- 🕒 Manual coordination time dropped by 40%, freeing up staff to focus on service.
- 🌟 Customers loved the convenience and started ordering more frequently.
- 📣 Their visibility on Google and social media improved, bringing in new customers.
The Client didn't just go digital—they evolved. They embraced technology in a way that felt authentic to their brand and welcoming to their customers. The result? More orders, smoother operations, and happier diners.
